Epiphany Jewellers
Epiphany Jewellers in Eastgardens offers a mixed experience to its customers. On one hand, the store is praised for its friendly and professional service, with staff like Rita providing personalized attention and expert guidance. Many customers have found unique and beautiful pieces, such as gold earrings and diamond rings, and have appreciated the quality and presentation of their purchases.
However, there are also reports of poor customer service and miscommunication regarding repairs and refunds. Some customers have felt bullied and disrespected, which has led to a negative overall experience. Despite these issues, many customers have had positive experiences and would recommend the store for its unique jewelry and helpful staff.
Features and services of Epiphany Jewellers
- On-site services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Quick visit
- Credit cards
- Debit cards
- NFC mobile payments
Epiphany Jewellers is in position 7 out of 10 in Jewelers in Eastgardens
Customer Reviews
Epiphany Jewellers has a rating of 3.5 out of 5 based on over 52 reviews on Google
Have been a customer of Epiphany Jewellers at Eastgardens for years. Always friendly and professional service. Just bought a pair of gorgeous gold earrings for my God daughter's 21st and she loved them. Rita found the perfect pair which I couldn't find anywhere else. Great price and beautifully boxed. Very happy and highly recommended.
These guys are the best, they made my fiancés engagement ring with 1 weeks notice and it is amazing. Highly recommend.
Do not go here. I took a necklace here to fix the clasp, it was $45, instead of fixing it they made it 10cm longer and then denied this. Instead of listening to me, they argued with me and told me I was wrong and they did not add to the length despite me showing photo evidence of this (and showing on a ruler how long it was compared to when it was purchased). Despite all the mistakes- their customer service was awful, the owner told me he "doesn’t care" and that he would never refund. Another lady in there was also incredibly rude and condescending, there was a nice lady who I feel very sorry for as she had excellent customer service so she should definitely consider moving elsewhere. If you’d like to be made to cry and bullied when buying jewellery - definetely go here 🙂 I also asked the owner about his bad reviews and he said he doesn’t care! Imagine not caring how your business looks.
Best customer service.. I loved my repair.. looks brand new and great price I spent half of what I was quoted at another jeweller. I will definitely be back.. thank you ladies.
Purchased a lovely diamond band ring. Lovely customer service from Rita. We shared stories of our fur babies, authentic and lovely experience. Early Christmas gift 🎁
I recently had the pleasure of purchasing an engagement ring from Epiphany Jewellers, and I couldn't be happier with my experience. From the moment I walked in, I was greeted with warm smiles and exceptional customer service. Rita was incredibly knowledgeable and took the time to understand exactly what I was looking for. What truly stood out was the craftsmanship and quality of the ring I chose. It exceeded my expectations in every way. My partner was absolutely thrilled, and the ring has received countless compliments. The entire process, from selection to purchase, was seamless and enjoyable. I felt confident and well taken care of throughout. Rita truly made this special moment even more memorable. I highly recommend Epiphany Jewellers to anyone in search of beautiful, high-quality rings and exceptional service. Thank you Rita for making our engagement so perfect
I recently visited Epiphany Jewellers and had a wonderful experience. The jewelry they offer is stunning. Rita, one of the owners of the shop, was incredibly knowledgeable, she guided me through their exquisite collection with patience and expertise and really took her time to understand what I was looking for. I highly recommend this shop for anyone looking for beautiful jewelry and great service.
Information about Epiphany Jewellers
Address
Epiphany Jewellers is located at 152 Bunnerong Rd, Eastgardens NSW 2036, Australia
Phone
The phone number of Epiphany Jewellers is +61 2 9344 3050
Business Hours
Monday: 10:00–17:00
Tuesday: 10:00–17:00
Wednesday: 10:00–17:00
Thursday: 10:00–21:00
Friday: 10:00–17:00
Saturday: 10:00–17:00
Sunday: 10:00–17:00
Contact Epiphany Jewellers
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