Angus & Coote Eastgardens

If I could give 0 stars I would. The customer service at this store is atrocious. I’ve been into this store a few times now and I’ve only ever had one good experience with a girl named Chantelle, everyone else needs a lesson, or a few, on how to work in customer service. I went to the store in Warringah Mall and it was like night and day, the team were very helpful over there, please go elsewhere if you can!

Really great experience and great customer service purchasing a ring today. Especially impressed as before we went to angus and Coote we had a horrible experience at another jewellery store. Highly recommend, went above and beyond.

I recently bought a Seiko watch for a surprisingly 10% off as a first-time customer of this store. The staff had made my day today

Very helpful staff helped me with an important watch purchase.

Very happy with everything great customer service specially from KIM she explained more than what she have too and made me love the shop and understand more about gold and diminishing

I went to the shop to ask information about resizing a ring that my partner bought there. The lady who assisted me was quite arrogant, like if she was doing me a favour, and wasn’t even willing to help with recommendation with choosing the right size. Because of that I have decided to take the ring to Proud, just next door to them, where the lady was absolutely helpful, and I ended up leaving my ring with them to be resized for the exact same price and also with a quicker pick up time. Would definitely NOT go back to Angus & Coote Eastgardens for any reason, and would NOT recommend it to anyone. It is such a shame that this lady customers service will affect the image of the shop.

Worse customer service. Two women in the store don't know much about jewellery. Talked about discount but didn't apply on it during check out, when asked they blamed on customer not requesting specifically. No customer service skill. Will never return.