The Carrington

We had booked in the restaurant on New Years Eve. At the time of booking I asked if the menu online was the same for the evening. I was told yes. The menu was not only different, but significantly more expensive, some items over $10-$15 more than advertised. On top of this we were charged a surcharge without being told until it was time to pay the bill. We were crammed into the resturant so close that our chairs backed on to the people dining beside us and we werent able to sit at our table properly. The staff, bar one gentleman, was incredibly rude protesting numerous times that they were understaffed and snapped at other patrons. We heard this from two tables away. Upon ordering drinks, both of our orders were wrong. The waitress was unpleasant when we asked for our original order. My cocktail was made incorrectly twice. When explaining this to another staff member the waitress walked up to the table and rudely interjected, talking over top of both myself and the other waiter declaring that it was how they did it here so thats how I was going to get it. Our food was indeed lovely. But our experience was not. When attempting to contact the hotel I was informed that it was our choice to stay after all of these issues and there was nothing they could do about it now. Very poor service and unfortunate attitude towards guests. We would not recommend.

We booked this place last year for the year 2026 in October for the Shepparton cup for 2 nights and 2 rooms through booking.com. We got a phone call from a very rude employee saying that the price that was given is "too cheap" for the dates given and that we need to pay double the amount when we told her we will not pay and its not our problem she went on to make up stories that the room is no longer available its been "knocked down". She was very rude about it and hung up in our face. We contacted booking.com they couldn’t do anything as she was very rude so she cancelled our booking only moments later we found the same room up for double the amount. How is it this fair? Shame on you to be doing such thing! We are now left with no room for shepparton cup!

We loved the hotel beautiful rooms |A great bathroom with bath and shower| Also a great coffee machine |Nice cosmetics|Our first receipt ironing was ever so welcoming and helpful, also the waiter in the restaurant ||However unfortunately |The car had no cover and were so hot 35 plus in the sun |In the bathroom was a leak in the shower|Only 1 small tube to make do for shower gel for two people |Only 2 coffee capsules for 2 people really bad could not have more than one coffee |The owner was not the most friendly nor welcoming person very abrupt |We showed her a video clip of cobwebs at the restaurant and was argumentative when shower her the clip |A real shame as it did put a downer on our special stay

100% recommended hotel, nice beds and well cleaned room. Enough parkings and quiet space. Breakfast is just bravo, ladies are so nice to help. More than happy to coming back again.

Booked this stunning accommodation to celebrate my 8 years of single life with the only male in my life, my son. Looking forward to relaxing in luxury in mid February.

What a little gem! Passing through Shepparton for work and have come across this amazing property in the perfect location central to shops and the lake. Great facilities, friendly staff and incredible food in an elegant setting. Will definitely come back!

Was a fantastic weekend away! Rooms were clean and well stocked with whats needed. Customer service was great and they were amazing interacting with my kid during check in so he didnt have a meltdown while checking in