Melbourne Marriott Hotel

The place is a bit dated, specially noticeable in the pool/gym amenities. However, what it lacks in newness, it makes up with excellent service. My child was celebrating her birthday and was surprised with a birthday treat during breakfast. This may be a small thing, but we appreciated it as she is anaphylactic to dairy and the staff made sure everything on her cake was dairy-free. We were also allowed to check in a bit later.

The room itself was comfortable, however the heater was not very effective. Since our room had a courtyard and it was winter, the room stayed quite cold, and we felt chilly every night, which slightly affected our comfort. Staff were generally okay and helpful, though both housekeeping and reception felt a bit slow at times — they did assist us eventually, but response time could be improved. On the positive side, we were allowed early check-in, and the team kindly offered complimentary breakfast since we arrived earlier than expected, which was a nice and thoughtful gesture. Overall, an okay experience with some room for improvement, especially in room heating and service efficiency during busy periods.

We stayed at Melbourne Marriott Hotel as a family and had a very comfortable experience. The hotel was clean, quiet, and well maintained, which made it easy to relax after busy days in the city. Staff were friendly and welcoming throughout our stay and always happy to help. We enjoyed using the pool, spa, and gym, which were great for both adults and kids. Breakfast was good with plenty of choice to start the day. The location is very convenient, making it easy to get into the city and explore Melbourne. Overall, a pleasant and family-friendly stay.

Our trip to Melbourne started off on a high note thanks to Elaine’s warm welcome, excellent customer service and efficient manner. We arrived early and Elaine at the front desk, greeted us, thanked us for our Marriott loyalty and was able to check us in an early. She answered all of our questions about the property, jotted down reminders about breakfast and the Marriott club and ensured that we were able to grab breakfast before the buffet shut down for the morning.

Best thing about this hotel was the location, which was easy walking distance to everything from the Queen Vic Market to the Botanical Garden to the MCG to the CBD. There wasn't anything really "wrong" with the property. But we were shocked that it is branded as a Marriott rather than a Courtyard or a Fairfield. Had we expected this level of quality, we wouldn't have been nearly as disappointed in this mostly average stay. To frost the cake, the "executive lounge" was a tiny room semi-divided on one wall from the lobby. Comically small and notably uncomfortable.

This hotel is getting quite tired now, paint peeling in the walkways and also rooms are very early 2000s. They give more of a Mercure hotel vibe as opposed to Marriott and is definitely not 5 star. Also the club lounge could have done better than a spinach ricotta puff and meat pies that taste like it came out of a woolies snack pack. This is no way close to what you would expect at a 'Club' lounge. Rest of the google reviews have similar feelings about this property

Decent location, about 10 mins away from Collins St, close to a 7-11 and departments stores. And that’s the only thing going for this hotel. Oh and the laundrette which is 4 mins walk on La Trobe. Rooms were dated and beds were really uncomfortable as well. M-Lounge is a total joke - small and cramped, poor selection of food or drink or even coffee. Can’t really be called a "lounge" at all. Gym is tiny as is the pool. Overall, one to really avoid.