Pandora Werribee

The staff at the Werribee store were fabulous. After having a terrible experience with the pandora online store & having an order cancelled due to technical issues I went into the store to try to get the items I had purchased online originally. Tina in the store was amazing, so helpful & managed to get all the items I wanted. I will never order online again but will happily go back into the Werribee store.

Thank you so much to Georgia K for helping me today. From the moment I walked through the door, I was greeted and asked if I needed any assistance. Georgia was incredibly kind and attentive, and she took the time to show me a wide variety of charms and helped me explore all the different options I was interested in. I hadn't been to Pandora in quite a while, so I wasn’t entirely sure what to expect, but Georgia truly exceeded my expectations. Thanks to her, I found a beautiful new charm for my bracelet that I absolutely love. I’ll definitely be returning, and I would highly recommend visiting if you're looking for a great experience and exceptional service.

A humble feedback from my side, This was my first experience with Pandora, normally my partner does. Waiting 20-30 minutes on queue for a click and collect is absurd. People are doing click and collect to save the shopping time. You need to work on your customer attending or management. Thanks

Pandora Management. You really need to research how the shopping experience works. Waiting in line then deciding on what you want to purchase just wastes customers time. This was SO annoying. One lady was asking her young son to decided on what Nana wants for Christmas. This took at least a good 20 minutes. My suggestion is why not put the number system at the front door so everyone can browse around the store and at least half decide on what they want to purchase BEFORE standing in line waiting on a sales assistant to serve you. I’m sure this would also take the strain off your Sales staff.

I had a very disappointing experience at the Pandora Werribee store yesterday. I waited patiently for around 10 minutes while the assistant was helping another customer, as I needed help choosing a few charms for my niece’s graduation. When it was finally my turn, a couple of new customers just walked in and, to my surprise, the assistant completely ignored me and chose to serve them instead. I don’t understand why I was overlooked when it was clear I had been waiting for assistance. It was extremely frustrating and made me feel like my time wasn’t valued. Because of this, I decided not to purchase anything from Pandora and went to Swarovski instead, where I received fantastic customer service. Unfortunately, after this experience, I will not be shopping at Pandora again.

just a suggestion pandora head office. . . . when your a customer & have to line up & wait 25 minutes, while there is only 3 sales assistants working just to get a refund is a joke. Have one sales assistant on the register permanently as there "one job" & more sales assistants out on the floor so when the sale is confirmed & payment is ready to be taken it can be passed on to the register assistant & then more customers can move thru the line faster. Today was a joke, only 2 registers in use and one sales assistant standing waiting to use it when she could have left it at the counter for it to be processed & kept serving customers smoothly. Your set up in store needs to be re assessed.

Walked out. "queue here" sign tucked in back corner and not told to queue until after 5 people who came in after me, stood near it. Have a sign on the door or tell people as they walk around looking that they need to queue. Wasn't even that busy when I walked in.