Pandora Northland

Came in looking for a gift for my daughter and left feeling like a parenting win. The staff were so helpful and made choosing the perfect piece easy and stress-free. Lovely service For a Thursday night

This store blatantly refuses to follow company policy - they do not honour warranty under Pandora, nor honour exchanges unless the original item was bought at their store. I have never come across such awful customer service. They refused to exchange a ring size for a ring I bought a day earlier from another Pandora (still in the packaging). I was also told that they would not honour warranty on gold plated items as that is 'normal wear and tear'. A far cry from the excellent service provided by Watergardens, Broadmeadows and Highpoint Pandora, save yourself the hassle and shop there! Would never shop at this store again!

I visited the store for a jewelry cleaning service and overall, my experience was pleasant. I would like to sincerely thank the staff member Beth—she was incredibly kind, professional, and attentive. She even complimented my choices, which really made me happy. Unfortunately, I experienced an unpleasant incident when I came to pick up my jewelry. An elderly woman, whose name I don’t know, rudely interfered. She commented on the jewelry box I brought with me and spoke in a very disrespectful manner. Shockingly, she even tried to snatch the box from Beth’s hands in a completely inappropriate and uncalled-for way. Personally, I don’t care much about the box itself, but the behavior and attitude were completely unprofessional and not what I’d expect from a place with such a reputation. I hope this woman learns to respect customers’ privacy and minds her own business—especially since the box is mine and I brought it with me from the beginning. Thanks again to Beth—her presence truly elevates the quality of service and the overall experience. 🌟

There's a reason this place has so many one star reviews. Abysmal customer service by bored teens who clearly do not want to be there. Will not be shopping at any pandora location in the future and will be advising others to do the same.

Poor Customer Service. KEEP WALKING PAST. As I was walking past the store I noticed a pair of earrings in the front display window. I noticed a sign "Queue Here" so I did. The assistants were all finishing up with other customers and I was the only person in the queue. I waited patiently for 6-8 minutes and all was fine. Then I saw Maggie one of the store assistant become free. I motioned to get her attention as another customer walked straight past me and into Maggie’s care. It beggar’s belief and very obvious I was the only customer waiting. Maggie if this is your bench mark of Customer Care I definitely won’t be back to shop at PANDORA. What should have been a great experience buying a lovely set of earring for my partners Birthday has been totally destroyed by you MAGGIE. Yes I did buy the earrings.

I’m over going to this store and receiving poor service. Jewellery on display was dirty and discoloured. It was great that we were greeted before we had even stepped into the store but then received service from a lady who possibly had more important things to attend to rather than helping me with a warranty issue. She didn’t even offer to help me find a store that possibly had the item I was looking for, after showing me an empty bag, I was just told I could go to any other Pandora store and they would help me. Maybe it’s because I had gone in with an issue and she wasn’t going to meet her sales for the day because I wasn’t purchasing anything. Maybe if I go to a different Pandora store, they would be nicer and care if their customers walk out happy or not.

Disappointing service from Bindee, she seemed uninterested and kept giving my little sister blank stares. When we checked out I wasn't asked if I had an account and therefore could not hold a digital receipt of my purchase, but it wasn't a huge deal so I left. Afterwards I realised she didn't hand me my change, so I went back for it and also used the opportunity to ask if I could have my receipt linked to my digital account and only then did she finally ask if i had an account, but proceeded to tell me that she couldn't revisit the transaction even though it's been only a few minutes. left feeling extremely unsatisfied with the minimum effort put into her treatment to her customers.