Pandora Penrith

We had the most amazing experience with Haylie !! She is the most intelligent and considerate person who went absolutely above and beyond helping us out 🤗 she stayed back, and helped us from start to finish with our order. I think that the Penrith store is so lucky to have her. She really is such a great testament to her team and the entire company as a whole. She was so friendly, helpful, nothing was too much trouble! She deserves an Instant promotion for her expert knowledge, dedication and care. We will definitely come back to the store to see her again! Thank you Haylie !!

Visited 19/12/2025 I had an absolutely amazing experience at Pandora Penrith (Westfield) thanks to Casey. From the moment I stepped into the store, she made me feel genuinely welcomed and taken care of. I took my time choosing, even stepping aside to call my partner to make sure everything was right, and throughout the whole process Casey was incredibly patient, calm, and understanding. There was never any pressure — just genuine support, great energy, and a fun, relaxed vibe that made the experience enjoyable rather than rushed. She handled everything with professionalism while still being warm and personable, which honestly made a big difference. Customer service like that is rare and truly memorable. Thank you, Casey, for such an outstanding experience — and wishing you a very Merry Christmas! 🎄✨ Pandora is lucky to have you.

You don't have to be RUDE when a customer wants to quickly grab your attention to ask if other shops cleaning pandora service is working or not. Just say yes or no or even nod your head esp while you are just standing and waiting for this bloke to choose and finalise his purchase. I've waited long enough to be served since you guys were so busy and not enough staff. I can see u are under pressure due to ongoing sales esp on weekend u get more customers grabbing this opportunity because its buy 2 and get one free. It is called multi-tasking is part of customer service.

I recently purchased a bracelet and charm for my sister-in-law, and the service was generally good. The charm itself was quite expensive, and I paid extra for the engraving, so I was particularly looking forward to getting it just right. However, when we had the charm engraved, the writing came out smaller than we expected. We mentioned our disappointment to the employee at the time, but what we didn't know was that we could have gotten a new engraving on the spot, free of charge. It would have been great if this option had been offered to us when we initially expressed our concerns, especially given the premium price I paid for the charm and engraving. Despite this, the staff were helpful, and I'm sure they'll take steps to improve their process.

Came for a click and collect. Waited over half an hour for the staff to drop gasbagging to their friends. Refused to do so and I ended up letting without my order. This is beyond disappointing. An adult needs to be supervising these horrendous children working here

Worst customer service. There needs to be a better system to serve customers during the Christmas period. Having 3 workers helping one customer at the register is not a very efficient way of dealing with the busy period. I waited there for 10- 15 mins, not one of the workers greeted me or apologised for the wait. I walked out.

A big thank you to Melvin. You served me yesterday, you were kind, professional, funny. I love coming into Pandora Penrith its always such a positive experience . I've been served by everyone at least once in this store. Thank you for your time, and assistance as a Manager in retail myself, I would be extremely proud to call this team mine. Well done xx