Austen & Blake Melbourne

📍 Jewelers in Melbourne

6.7

Austen & Blake Melbourne stands out for its exceptional customer service and personalized attention. The staff, including Ariadna, Jason, and Shadan, are praised for their patience, knowledge, and dedication to helping clients find the perfect piece. They ensure a seamless experience, from initial consultations to final adjustments, making the process enjoyable and stress-free. The store offers a wide range of high-quality jewelry, including custom-made pieces, and provides excellent value, especially during sales.

The overall experience at Austen & Blake is highly recommended for those seeking meaningful jewelry and a professional service. Clients appreciate the prompt and efficient communication, the friendly atmosphere, and the ability to create unique, timeless pieces. Whether for an engagement ring, eternity band, or special necklace, Austen & Blake delivers a satisfying and enjoyable shopping experience.

Features and services of Austen & Blake Melbourne

Service options
  • Delivery
  • In-store pick-up
  • In-store shopping
  • On-site services
Accessibility
  • Wheelchair-accessible entrance
Planning
  • Appointment required
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Parking
  • Paid parking lot
  • Paid street parking

Austen & Blake Melbourne is in position 43 out of 89 in Jewelers in Melbourne

Customer Reviews

★★★★★
★★★★★

Austen & Blake Melbourne has a rating of 4.5 out of 5 based on over 157 reviews on Google

Harmony Trevena

We had such a wonderful experience with Austen & Blake, especially thanks to Ariadna. She truly went above and beyond to help my husband and I choose the perfect eternity ring. From the very beginning, she was patient, knowledgeable, and genuinely invested in helping us find the perfect piece. Ariadna also made sure we secured the best possible quality at the best price during the Black Friday sale period, which we really appreciated. The complementary resizing service was seamless which made the whole experience even more stress-free. We couldn’t be happier with the ring and the service. Highly recommend the team at Austen & Blake — and Ariadna in particular — if you’re looking for something special! 💍✨

Harmony Trevena ☆ 5/5
Daniel

Everything about my experience with Austin & Blake was professional and seamless from start to finish. I worked with Jason, who was absolutely amazing throughout the entire process. He answered all my questions promptly, helped organise the ring, managed all communication efficiently, and accommodated any amendments right up until the proposal. I couldn’t be happier with the service and would highly recommend Austin & Blake to anyone looking for a high-quality ring and exceptional customer experience.

Daniel ☆ 5/5
Vivi

Shadan was absolutely wonderful to work with when I was choosing my engagement band and ring at Austen & Blake in Melbourne. She was very friendly, patient, and genuinely supportive throughout the whole process, making what can be a stressful decision feel easy and enjoyable. She took the time to understand what I liked and helped me find rings that I truly love. I’m so happy with my choice and the overall experience. Highly recommend!

Vivi ☆ 5/5
Sean Ryan

Have had an amazing time working with Ariadna who has helped me with my endless questions, sudden appointment requests and alterations. Thank you for all your help and patience, the ring is perfect and I’m very happy with it, already getting ideas for what I want to order next!!

Sean Ryan ☆ 5/5
Adithya Kahawanugoda

We had a wonderful experience when buying our engagement ring. The staff were incredibly friendly and helpful, especially Jason, who guided us patiently through a wide range of selections and options to help us find the perfect ring. The service was prompt and professional, and we couldn’t be happier with our choice. Highly recommend this place to anyone looking for a meaningful piece of jewellery

Adithya Kahawanugoda ☆ 5/5
S

Austen and Blake honestly exceeded my expectations we had my engagement ring and our wedding rings custom made with Austen and Blake our initial consultation was with Blue she was a very knowledgeable sales and client experience specialist she guided and helped us through every aspect from sizing then to choosing our diamond to the golds and then the designs they had so much options on line it got overwhelming but Blue was patient and worked with us step by step to create the perfect rings for us for a very special time of our lives we went in during the Black Friday sales which was literally December and the rings were going to take 3-4 weeks but Blue was honest with us and did advise that we will get it just in time before Christmas I was a little worried but it all came in time like she advised and they fit perfectly and they are absolutely timelessly beautiful and unique to us photo does not even do the rings justice it has been a super easy fun non complicated process we really enjoyed the boutique experience learnt a few new things along the way it’s amazing how everything worked out perfectly thank you!

S "SYL" L ☆ 5/5
Michelle Snooks

Very happy with the service, product and price of my diamond solitaire necklace from Austen and Blake. Shadan was extremely helpful and friendly, helping me find the perfect necklace. Thoroughly recommend!

Michelle Snooks ☆ 5/5
View all reviews

Information about Austen & Blake Melbourne

Address

Austen & Blake Melbourne is located at 339 Bourke St, Shop 20/331 Royal Arcade, Melbourne VIC 3000, Australia

Phone

The phone number of Austen & Blake Melbourne is +61 401 187 497

Website

The website of Austen & Blake Melbourne is: austenblake.com.au/customer-care/viewings/melbourne

Business Hours

Monday: 10:00–18:00
Tuesday: 10:00–18:00
Wednesday: 10:00–18:00
Thursday: 10:00–18:00
Friday: 10:00–18:00
Saturday: 10:00–17:00
Sunday: 11:00–16:00

Contact Austen & Blake Melbourne

    Similar alternatives near Austen & Blake Melbourne

    Is this your business? Update its details or request its removal.

    Go up