Prouds the Jewellers Maddington

Recently visited Prouds Maddington for some gift inspirations for a friend’s birthday. The ladies in this store as so welcoming and very friendly, ended up leaving the store extremely happy with a good deal on some very nice diamond earrings!! Definitely recommend visiting this store 🙂

Rude black haired women employee. No courtesy, didn't know how to welcome customers. They don't even open at 9a.m on weekends. I thought should have been 9 if it's written 9 but they take all their time to open the store on top of that with their rude behaviour.👎 This one star is for the blonde hair girl for the help or else, they don't even deserve zero.

Went into the MADDINGTON WA store today and the staff could not have been more helpful. 11 out of 10

My sisters sovereign ring was damaged by their jeweller and the state manager said 'they were not responsible' - Consumer Protection says otherwise. They have before photos which they will not email to my sister - so she can take the ring to an independent jeweller to get it repaired. A worker in the store even told my sister their jeweller was 'no good and they were trying to get rid of them'. Terrible experience, my sister is now going through Consumer Protection to get Prouds to pay the $500 for it to be put back to its original state. Very unhelpful state manager that obviously has no idea these problems are the reason the company has insurance. DO NOT leave your jewellery here for repair unless you don't love it!

Went in to Prouds Maddington today with $200 to spend on a watch, yet despite being the only customers in the shop and knowing the type of watch we wanted we really got the can't be bothered vibe from the young girls in store. After reluctantly fetching us 3 to look at it all seemed too much trouble and we were were advised to maybe try another store. Customer service was very poor , they didn't even try... didn't even remove watches from display holder or undo strap for me to try on! Go elsewhere, I did.

After many visits to the maddington store looking for a new ring for myself, today I finally got one, woohoo. The staff there were absolutely amazing, every time I went they gave me proper attention and were very helpful as I kept changing my mind, they put up with my indecision & must of thought -oh no here she comes again- but I didn't get that vibe. Very professional.

Oh my Lord I WOULD NOT recommend this jewellers,not only did they break my chain, they then called me a liar and we're going to make me pay for a new clasp,which is not cheap. They also never did the original job that I paid them to do initially and sent back the damaged jewelry.i must say that even the photos that they produced proved the piece intact on original arrival BAD CUSTOMER SERVICE.safe to say I got my money back and went elsewhere I recommend others do the same.