Stihl Shop Penrith

I’m not usually one to write reviews, however I thought it was worth leaving one for the team at Stihl Shop Penrith after my experience today. It started with a phone call, which was answered promptly by Adrian, I was inquiring about a Stihl BR800 blower. Adrian came across as being very knowledgeable and was able to answer all of my questions very quickly. Based on my experience with Adrian, I decided that this was the model I was going to purchase. It was purely Adrian’s level of service and attentiveness that prompted me to visit the shop. Adrian checked for me whilst on the phone, and confirmed that they had one in stock ready to go. When I got to the shop, I was greeted by another gentleman. I’m not sure what his name was but he had sleeve tatt on his arm. This gentleman was also incredibly helpful, He took me into the workshop for a quick run through of how to operate the blower which was great, and even threw in a bottle of oil for free with the purchase. Customer service like this isn’t something that you come across very often these days, particularly from younger folk. I’m looking forward to buying some more equipment off you guys soon, Keep up the great work 👌. I wish I could find staff like you for myself 👍

Great service and communication. If you’re struggling to find an outdoor power shop that will service your equipment well and in a short turnaround this is the place. I travel from St Ives as I think they are so good. They carry a great range of new Stihl products that I like to avail myself of. Always a great experience when I visit The Stihl Shop Penrith.

Accidentally purchased a wrong part for my whipper snipper and returned this morning to exchange for the correct part. Was greeted by the team with open arms and they even installed the part I needed on my whipper snipper for me. Excellent show of generosity which made my day. Great all round experience A++ 🫡

Disappointed! My husband brough is mower in for service to try a new lawn mower service repair and never again. I had ask to service my lawn mower and I had to take it to another place only 1 week later. They had done nothing, the spar plug wasn’t changed, the oil was still the same and was having the same problem I had brought it in for. They where quick to take my money but dis nothing to service or help with my mower! Will never be coming here again!!!

Highly recommend Matthew, Jenna and the team. They recently serviced several Honda pumps for our business and we cannot thank them enough. Clear communication, friendly service. A special thanks to Jackson the technician on the day who answered any technical questions we had.

Fantastic customer service and advice. Communication is 5 star. They know their equipment and provide best service I've had on a very long time. Well done to the team, especially Jenna.

Wouldn’t go anywhere else for lawn/garden care machinery. Owners Jenna and Matt are highly knowledgeable and great customer service 👍