The House Of Pearls

Thanks heaps Lisa, you're super generous and supportive! 😊 Loved the pearl, and honestly, they're all stunning - you should be proud! Sorry again about your loss, sending you all the best!

Attended the store last week to make an exchange on behalf of my mother in law whilst I was travelling to Darwin as we live in WA and she couldn’t go back herself and the service was fantastic! Went above and beyond to help me! Would highly recommend!

Lady at the store was so helpful and nice to chat with! Stop by to take a look!

Great selection and the owner is a legend.

How very disappointed I am. While on holiday I purchased black freshwater pearl stud earrings from Paul Armstrong House of Pearls. On the first wearing, I noticed how loose the keeper was but I overlooked that as I was happy to buy new keepers if needed. The first disappointment came when after only 4 wears, the pearl fell off the setting. I attempted to telephone the store several times but did not get an answer. I left a message and the next day I received a return call from Lisa who said she was Paul's partner/wife. I explained what had happened and requested a refund. Lisa apologised and offered me replacement earrings of better quality at no extra charge or a refund whichever I preferred. It was clear to me from discussions that Lisa was representing the business and I advised that I preferred a refund. I live in regional Victoria and did not really want to deal with any further potential issues long distance. I was assured that this was not a problem. I express posted the earrings back to Darwin on the very next business day which happened to be a Monday. A week passes and I receive a parcel in the mail from Paul Armstrong - 2 sets of pearl earrings. I telephoned and spoke with Paul who advised that it was not their policy to provide refunds unless the product could not be repaired. I told Paul of the conversation I had with Lisa who assured me that a refund would be given. Paul then advised that Lisa was not part of the business and not authorised to offer refunds. Why then did Lisa initiate the telephone call to me representing Paul Armstrong/House of Pearls. Is this a scam? How often has this happened? I dealt in good faith with an individual who was acting with apparent authority of the business, with the owner now trying to deny any such authority existed. Appalling business practice.