Shiels Jewellers

I would advise everyone to avoid Shiels. I had purchased a gold chain from them which broke at the slightest movement of wearing it. When I approached the store, the manager Danielle initially stated that it would be replaced or repaired. I had a fondness for the chain, so I decided for it to be repaired. I was later informed that their head office stated that it was the customer's fault with no grounds, and they would not even entertain repairing it. It was even suggested that I melt down the chain, with no further recourse. I had then repeated calls from another store staff who was rude and offensive over the phone shouting at me to just pick up the chain. This is appalling customer service, not to mention a complete disregard of consumer law, and poor manufacturing design. I will be taking this case to ACCC. Again, do not visit Shiels unless you wish to waste your money for subpar jewellery and far worse customer service.

As a avid jewellery collector and obsessed wearer of anything and everything gold, fine to chunky and large, shiels is an amazing store with absolutely incredible jewellery and even more incredible price points. Customer service is absolutely top notch. With every purchase your items are beautifully cleaned up and bagged or boxed beautifully and you will always be welcomed with open arms. Highly recommend

Anh really goes above and beyond. Great customer service! Recommended to anyone looking for jewellery at a competitive price.

The Indian sales lady that was on today she was really rude as she told me that short necklace does not suit me and I should not get it but I’m the customer so I should decide what I want to buy and not her so she was keep insisting to me that short necklace I should not buy . Not a good experience at all .

I bought a silver ring from here and it's so good and the workers they are so friendly and helpful

I visited weeks ago. wanted to see some one carat diamond earrings through shiels website. I asked 4-5 earrings which i did screen shots on my phone. Sales lady told me they do not have in their stock and then I asked how long does it take to bring here and she told me it takes sooo long. And then I asked is there any 1carat diamond earrings through in ur store too see and she told me they do not have any 1karat diamond earrings through. But there was few actually and I just left. She looks so tired or what she really did not want to serve to anyone. I left 1star review end of that day but some how they removed it so I just came back

The staff member who assisted me was very helpful, friendly and courteous. Shiel's had a good range of jewellery in their current sale.