Zeneli Flowers
Zeneli Flowers in Carlton North stands out for its long-standing expertise and meticulous attention to floral arrangements, ensuring freshness and thoughtful presentation. The establishment’s knowledgeable staff, particularly Kathy, often provides tailored advice, elevating the customer experience with a focus on quality over upselling.
While the shop excels in craftsmanship and consistency, occasional inconsistencies in service and pricing have been noted. Those seeking a reliable, high-end florist for special occasions may find it worthwhile, though individual interactions can vary. Conveniently located and offering extended hours, it also includes a café for added convenience.
Features and services of Zeneli Flowers
- Delivery
- In-store pick-up
- In-store shopping
- On-site services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Quick visit
- Credit cards
- Debit cards
- NFC mobile payments
Zeneli Flowers is in position 2 out of 3 in Florists in Carlton North
Customer Reviews
Zeneli Flowers has a rating of 3.5 out of 5 based on over 333 reviews on Google
Zeneli Flowers is honestly elite. You can tell they have been doing this properly for decades, everything is fresh, clean, and actually put together with care, not just thrown in a wrap. Kathy is the best part. Super warm, sharp, and somehow understands exactly what you mean even when you barely explain it. No upsell, just real help and the end result is always better than what you had in mind. If you want a florist that never misses, this is the one.
I had a very unpleasant experience at Zeneli Flowers. From the moment we walked in, the staff member lady was rude and spoke to us in a condescending manner, making several unnecessary and unkind remarks. We were simply asking for help and her opinion while choosing flowers, and we did not expect to be treated so poorly. This was one of the worst customer service experiences I’ve had. Additionally, the pricing was disappointing. I’ve seen much better value at other florists, and there were extra charges even for something as minor as one additional ribbon. I would not return, as I wouldn’t want to be treated this way again.
This was the worst florist and woman I have ever dealt with and I wish I had read the reviews before going. I called this florist as it was late and I desperately needed a teddy for my grandchild to give to his mother in the morning. The lady that answered said yes we have many teddies. WELL when I got there Yes there were many but only three different types of which there were multiples. I asked to see one that was on the third shelf she said it's $80 ... I said well if I like it that's ok ... she reluctantly grabbed it. It was horrible so I chose one of the other teddies. I grabbed a card and I asked if she would wrap the teddy in clear cellophane. She said oh that will cost you $150. I said no thank you paid and walked out. NEVER to return again. I hope others read this and never step foot into this place SHE is RUDE and I only bought the teddy out of desperation. I had to give a star only because it didn't allow you to post unless you rate but it does not deserve any!!!!
What can I say. My fiancé comes every celebration and more a year. I can’t be more excited when I see him coming home with something hidden behind his back. Not only are the flowers beautiful, they last a long time and the service is amazing. Thanks so much for taking care of my man when it comes to quality flowers. ❤️❤️❤️❤️
Grest owner. Beautiful flowers. Open 24 hrs and also has coffee shop.
Shocking experience to say the least Customer Service was extremely dismissive unfriendly uncooperative. Selection of flowers On the floor was not Fresh and The service Service non-assistant refused to sell the Fresh flowers in the cool room. Would rather buy flowers from a supermarket than this store
I never write reviews, seriously never. I think I’ve written one review whilst having my google account. I had to write one for this store, I came in here to buy flowers for my partner, the person working there had to be one of the rudest and most standoffish people I’ve ever met in my life. She was extremely blunt, a complete lack of care, and when I asked if she could put the flowers in a water bag she outright said "no". Then when I asked how long they could last without she just blew off my question… I’m confused, if you don’t want to work there.. why work there? Seriously, go anywhere else if you have any other options, I left there scratching my head as to if I’d hurt this person in a past life
Information about Zeneli Flowers
Address
Zeneli Flowers is located at 1020 Lygon St, Carlton North VIC 3054, Australia
Phone
The phone number of Zeneli Flowers is +61 3 9388 2630
Website
The website of Zeneli Flowers is: 24hrszeneliflowers.com.au
Business Hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours