Freshwater BnB

We had a positive experience with Scott and the Freshwater BnB team. We got upgraded to their sister property, 549 Apartments, which was right on the Esplanade in Hervey Bay. Our stay got cut short due to Cyclone Alfred, but Scott and his team worked with us politely and professionally. Would absolutely stay with them in the future.

Really disappointing in the response from this place. 5 mins before our check in time we got a message to say they didn't have the room ready. I responded with saying yes, that was disappointing. Next minute he phones me and basically just tells us he is cancelling our booking! We were waiting outside. Busy time to find another hotel and we had come off an overnight flight so just wanted to get some rest. He talks about "Karens" in the diatribe you get sent after booking... perhaps it's because of how poorly he deals with people. Wouldn't trust them to keep your booking. Did eventually get a refund.

Good points….Easy check-in with clear instructions. Plenty of parking (on street). Huge TV with Netflix. Well presented breakfast table with lovely crockery. fresh bread and fruit each day. Comfortable (firm) bed. Great location close to beach cafes and restaurants.|Quiet during our stay.|Not so good points…room only superficially clean lots of dust. Bathroom very narrow and lacked privacy due to the glass wall upon which hung a pointless net curtain. Rancid smell in bathroom coming from shower drain. No hospitality at all from owner/manager. Breakfast lacking in variety 38 jams and a plethora of cereal just doesn’t make a good breakfast in my opinion. The windows in the room didn’t open nor were they clear glass so the room felt claustrophobic.|Finally….its expensive and not good value for money an apartment with balcony and sea view on the Esplanade would cost no more.|This is an honest review of how I found Freshwater but realise it’s totally subjective what I didn’t like may not worry others. Won’t be back and obviously wouldn’t recommend.

Stayed 2 nights in the garden suite ground floor. Room was spacious with sitting area inside and out. Very private. Large tv with Netflix, google assist and excellent wifi. Bathroom excellent with great water pressure and lots of toiletries. Breakfast is a help yourself setup, everything provided, bread, eggs, fruit lots of condiments and you have access to the kitchen to prepare your own. Tea and coffee also available from here day and night. Great setup. This bed and breakfast is wonderfully run with so many little touches to make your stay special. Bikes available to use. Restaurants and beach only approx 3min walk. Lots of choice. Thank you so much Scott and Wayne for a special stay and the birthday treat. Highly recommended and would love to go back.

Felt like a home away from home for us - if our home was beautifully appointed, super clean and well stocked with extras! The breakfast setting and spread was absolutely amazing. We will definitely be back next time we are in the area and wouldn't hesitate to recommend Freshwater BnB to anyone visiting Hervey Bay.

Thank You to Scott for allowing us to experience staying in your home. This accommodation is just next level, we travel for business often and Freshwater was well above the level of Friendliness, Cleanliness, Private and accommodating. From walking through the front gate, you feel like you are in a holiday destination, gardens are beautiful, breakfast was amazing especially the home baked fresh bread, the wife loved the kitchen setup and Hampton style table. We will be back for sure on our next trip to Harvey Bay. Scott & Kristy

Lovely stay. Scott was really welcoming and flexible with room bookings. The B n B was a cosy place to retreat after a day visiting older family members and I chatted to some interesting guests. Great location near the Esplanade and the rooms had some character. I liked the breakfast and access to a kitchen during the day. I hope to stay again in 2023.